Policies

 

Check-In Time:
4:00 P.M. EST

Check-Out Time:
11:00 A.M. EST

Pets:
Dream Bay Resort is pet-friendly! Non-aggressive pets are allowed. There is a $50 pet fee for up to 2 pets (the pet fee covers both pets). Dogs must be leashed while on the common grounds.

Smoking:
Smoking inside the units is not allowed.

Dockage:
We offer dockage for up to 50 ft boats. There is a 4’ draft restriction. We do not allow launching at our facility, but there are launches nearby. Dockage fees: $20 per day for under 30’ and $30 per day for over 30’

Reservation Deposit for Vacation Rental Units:
A 50% deposit is required to make your reservation. The balance, including tax and cleaning fees, is due two weeks prior to arrival. If paying the reservation deposit via check, you have three (3) business days for the check to reach our office; otherwise your reservation will be canceled. The reservation deposit is not a damage deposit. A $55 non-refundable damage insurance is required, which covers you for up to $1500 of damage.

Please make checks payable to: Dream Bay Resort, 4 Woodward Way, Key Largo, FL 33037

Reservation Deposit for Weddings/Events: 
$1500 is required to reserve your wedding or event dates. This deposit is non-refundable unless Dream Bay Resort must cancel the event due to extreme weather, property damage, or other unforeseen circumstance. The balance is due 90 days prior to the event.

Payment Methods:
Visa, Mastercard, Discover, Check, Bank transfer

Rate Changes:
Please note that rates are subject to change without notice.

Consent of all Parties:
Dream Bay Resort is not responsible for any accidents, injuries or illness that occur while on the premises or its facilities, or for the loss of personal belongings or valuables of the guest. By accepting this reservation, it is agreed that all guests are expressly assuming the risk of any harm arising from their use of the premises or others whom they invite to use the premises.

Cancellation Policy for vacation rentals:
For rentals less than 2 weeks in length, the reservation deposit is fully refundable if cancellation occurs at least least thirty (30) days prior to the arrival date. Within 30 days of the stay, the deposit is non-refundable.

For rentals of 2 weeks or more, the reservation deposit is non-refundable unless cancellation occurs 60 days prior to the arrival date.

We also offer optional trip cancellation insurance, which is strongly recommended.

Early departure or ordinary bad weather does not warrant any refund of rent. In the event that the upper Florida Keys are placed under a hurricane warning and evacuation order, a full refund will be issued to guests who haven't yet arrived, and a pro-rated refund will be issued to guests already on premises for whatever portion of their stay is remaining.

Cancellation Policy for Weddings/Events:
The reservation fee for weddings/events are non-refundable unless Dream Bay Resort must cancel the event due to extreme weather, property damage, sale/lease, or other unforeseen circumstance. All efforts will first be made to reschedule the event if possible.

Privacy Policy: Text messaging originator opt-in data and consent will not be shared with any third parties. Terms and Conditions are below. Messaging frequency may vary.

SMS Terms & Conditions

  • Message and data rates may apply.

  • To opt out at any time, text STOP.

  • For assistance, text HELP or visit our website at www.dreambayresort.com.

  • Visit https://www.dreambayresort.com/policies for privacy policy and [Terms URL] for Terms of Service.

    Terms and Conditions

    Effective Date: 2/13/25
    Welcome to Dream Bay Resort (the "Site"). These Terms and Conditions ("Terms") govern your use of our Site and services. By accessing or using the Site, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our Site.
    1. Acceptance of Terms

    By using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy above. If you are using the Site on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

    SMS Terms & Conditions

    SMS Consent Communication:
    The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

    Types of SMS Communications:
    If you have consented to receive text messages from Dream Bay Resort, you may receive messages related to the following (provide specific examples):

    • Appointment reminders

    • Follow-up messages

    • Billing inquiries

    • Promotions or offers (if applicable)



    Example: "Hello, this is a friendly reminder of your upcoming appointment with [Name] at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time."

    Message Frequency:
    Message frequency may vary depending on the type of communication. For example, you may receive up to 20 SMS messages per week related to your [appointments/billing, etc.].

    Example:
    "Message frequency may vary. You may receive up to 6 SMS messages per week regarding your appointments or account status."

    Potential Fees for SMS Messaging:
    Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

    Opt-In Method:
    You may opt-in to receive SMS messages from [Company Name] in the following ways:

    • Verbally, during a conversation

    • By submitting an online form

    • By filling out a paper form



    Opt-Out Method:
    You can opt-out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

    Help:
    If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at sales@dreambayresort.com

    Additional Options:

    • If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

    •  

    Standard Messaging Disclosures:

    • Message and data rates may apply.

    • You can opt out at any time by texting "STOP."

    • For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions pages.

    • Message frequency may vary.


     Limitations of Liability
    In no event shall Dream Bay Resort, its officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or usage, arising out of or related to your use of the Site or any services provided by [Business Name].

     Changes to Terms
    Dream Bay Resort reserves the right to modify these Terms at any time without prior notice. Your continued use of the Site following any changes signifies your acceptance of the new Terms.

    Governing Law
    These Terms shall be governed by and construed in accordance with the laws of FL. Any disputes arising out of or related to these Terms shall be resolved in the courts located in Monroe County, FL.

    Contact Information
    For any questions about these Terms, please contact us at:
    Dream Bay Resort
    81492 SE Heritage Dr, Tequesta, FL 33469
    Email: sales@dreambayresort.com
    Phone: 786-520-2428

 

We reserve the rights to change our policies without notice.