FAQ

What airport should we fly into and how far away is your location?
We are approximately 60 miles from Miami International Airport (MIA), and 90 miles from Fort Lauderdale-Hollywood International Airport (FLL). It takes roughly an hour and 15 mins, in good traffic conditions, to get here from MIA and about an hour and a half from FLL. For directions, use 4 Woodward Way, Key Largo, FL.

Is there WIFI?
Yes, we have free WIFI in the rental houses and the grounds. The passcode will be in your rental.

How far is the beach from the house?
Our houses are approximately 120 ft from the beach. They sit on a slight hill up from the water. Tropicasa sits the furthest back, though there is still a nice view of the water.

Can you swim and snorkel easily from the beach? Is it safe for children?
Yes, our beach slopes gently into the water and is no more than 5 ft deep. You can easily swim and snorkel from the beach.

Are linens and paper products provided?
We provide bed linens, bath towels, small bottle of dishwashing soap, a roll of toliet paper (per bathroom) and hotel-size bath soap. Other paper products must be purchased. There are usually some basic cleaning supplies and laundry soap left over from rental to rental, so it’s a good idea to check before shopping.

How far is the Atlantic oceanside by boat?
We are located on the gulfside. In most small boats, you can get to the Atlantic side in approximately 20-30 mins through Adam’s Cut (north of us). We are located in Sunset Cove in Buttonwood Sound.

Can we fish?
Yes, we have a fishing pier, but you will need to rent or bring fishing rods.

Is there parking for our boat trailer and where can we launch?
Yes, we have parking for your trailer and you can launch your boat at a nearby boat launch. Our staff will direct you.

What time is checkin/checkout?
Checkin is at 3 pm and checkout is at 10 am. To request an earlier checkin or checkout time, please call the office. If there are no bookings on either side of yours, we will try to accommodate you.

Are pets allowed? Can they swim at the beach?
We are a pet-friendly resort. There is no pet fee, and we allow pets to swim unleashed at the beach when supervised. Otherwise, we request that you leash your pet for their safety and that of others.

Do we need to rent a car?
Key Largo is a long, spread-out island, so it is recommended that you rent a car.

Do you rent boats?
No, but there are several local places that do (see our Things To Do page for a list of boat rental companies). We have kayaks and paddleboards for you to use free of charge.

Is there a grill?
Each rental has a gas grill, and there are also a couple on the beach.

Are there grocery stores nearby?
Yes, Publix supermarket is approximately 2 miles north and Winn Dixie is approximately 4 miles north of our location.

Can we have a party or a wedding?
Yes, we can accomodate weddings and events. Please see our weddings page. All parties/events must be cleared with the office. Event fees may apply.

How close are the cottages to the highway?
They are not very close. We have a small private road off the main US 1 highway, so there isn’t much highway noise.

What is the cancellation policy?
Your reservation deposit is fully refundable up to 60 days prior and 50% refundable up to 30 days prior (except for muti-week or monthly bookings). In most cases, we will allow you to reschedule and apply your deposit towards a future booking. We also offer optional trip cancellation insurance, which is strongly recommended.

Do you have DVD players?
Yes, each unit has at least one DVD player.

What appliances are in the kitchen?
Each unit has a fully stocked kitchen with coffee maker, microwave, toaster, blender, pots, pans, and utensils.

Is there a firepit?
No, we do not have a firepit and ask that guests not start fires on the property.

Do you have a limit on how many dogs are allowed?
We allow a maximum of 4 dogs per rental.

How do I pay my balance?
Your balance will be billed to the card we have on file 2 weeks prior to your stay unless you want to use another card. If so, please contact the office prior to the due date. If you booked through a site like AirBnB or Tripadvisor, you must adhere to their payment policies.

Are there restaurants and bars nearby?
Yes, there are a few restaurants/bars within walking distance of our location. Snooks Bayside, Mrs Mac’s Kitchen, and Bayside Grill are all very close. We have a list of recommended local restaurants, including some that are pet-friendly, in our guest information book, which will be in your rental.

Is the beach private or shared with the other guests?
The beach and common areas are shared by guests of our 4 rental houses, plus a few tenants in the marina. Our property is gated and not open to the public.

How much parking do you have?
Banana Cabana and Deckhouse each have one designated parking spot. Tropicasa and Bayhouse both have space for 3-4 cars. We have additional guest parking on the grounds.

Is there air conditioning and heat?
Yes, each house has central air and heat.

Do I need to pick up a key?
Our rentals all have a coded locks. A staff person will give you the code at check in.

Are there lounge chairs on the beach?
Yes, we have plenty of lounge and beach chairs, plus picnic tables and hammocks.

Do we need to buy propane for the BBQ grills?
No, we provide propane for the grills. If you run out, just let our maintenance staff know.

How far away is Key West?
We are in Key Largo, which is the first island in the chain known as the Florida Keys. Key West is the last island, the southernmost spot in the continental US. Key West is approximately 90 miles away, and it takes about 2 hours to get there. Some guests plan a day trip there and back, as it’s a very scenic drive.

Is there a swimming pool?
At this time, we do not have a swimming pool, just a beach.

Do you have bikes?
No, we don’t supply bikes, but you can bring your own or rent them at All Keys Cycle ( www.allkeyscycles.com ). There is a bike path that runs most of the length of Key Largo.

What if we arrive late? Will someone be there to check us in?
Our staff will make every effort to personally check you in, but if you’re going to arrive late, we may just give you the gate and door codes and let you get settled. Please let us know if you’ll be arriving after 6 pm.

How late can we play music outdoors?
Key Largo has a strict noise ordinance. Outdoor music must stop by 10 pm weekdays and 11 pm Fri and Sat evenings.

What about hurricanes?
Hurricane season runs from from June – Nov, though most hurricanes occur during Aug, Sept, and early Oct. Just because a hurricane is in the Atlantic doesn’t mean it will threaten the Keys or your vacation. Tracking of hurricanes has gotten very precise, and we will be given watches and warnings well in advance if a hurricane is a threat to us. In the event of a hurricane warning, a visitors evacuation is mandatory. If you have not yet arrived, we will refund your deposit or allow you to reschedule. If you are here when the evacuation order is issued, we will refund any remaining part of your stay or reschedule, as you wish.